QSafe™ offers specialized
support for Brand Protection and Digital Risk Mitigation. Our services
help organizations defend against brand impersonation, phishing, copyright
infringement, and intellectual property misuse across various digital
platforms.
We provide end-to-end assistance for:
Fraudulent
Domain Takedown
Social
Media Impersonation Removal
Fraudulent
Application Takedown (App Stores)
Intellectual
Property (IP) Infringement Support
All services are designed to safeguard your digital
presence, protect your brand identity, and minimize reputational risks.
Service Commitment
Response Time
All
support tickets are acknowledged within 60 minutes during business
hours (Monday to Friday, IST / UTC+5:30).
Our
support team will provide step-by-step guidance from the initial
consultation to takedown completion.
Resolution Time
Each
case is unique. Timelines are determined based on the takedown type,
platform policies, legal complexities, and third-party cooperation.
QSafe™
acts as a facilitator, ensuring process adherence and continuous follow-up
until resolution or closure.
Scope of Services
Fraudulent Domain Takedown
Purpose:
Removal of unauthorized domains that mimic your brand, spread malware, conduct
phishing, or create customer confusion.
Process Overview:
Action
begins after client confirmation via the support portal or designated
communication channel.
QSafe™
drafts formal complaints and compiles necessary documentation.
Coordination
with domain registrars, hosting providers, and relevant ICANN-accredited
entities is initiated.
Evidence
of brand infringement (screenshots, phishing samples, etc.) is gathered
and submitted as part of the case.
Documentation Support:
Proof
of brand ownership
Trademark
certificates (if applicable)
Company
incorporation documents
Evidence
of domain misuse
Processing Time:
Third-Party Dependency:
Outcome is subject to the policies and cooperation of registrars, hosting
providers, and regulatory bodies.
Social Media Impersonation Takedown
Purpose:
Removal of fake or fraudulent social media accounts, pages, or profiles
impersonating your brand.
Process Overview:
Initiated
upon client confirmation and submission of required documents.
QSafe™
assists in preparing the legal drafts and organizing documentation.
Guidance
is provided for submitting the complaint via each platform’s designated
reporting process.
Support
is extended for managing additional requests from platform compliance
teams.
Typical Documentation Requirements:
Company
PAN Card
Authorized
Signatory ID (Aadhar, Passport, etc.)
Trademark
Certificate (if available)
Company
Registration Certificate
Brand
Ownership Proof or Authorization Letter
Processing Time:
Third-Party Dependency:
Each platform maintains independent compliance policies. Final removal
decisions are platform-specific.
Fraudulent Application Takedown (App Stores)
Purpose:
Removal of unauthorized, fraudulent, or malicious applications from official
and third-party app stores.
Process Overview:
QSafe™
initiates the takedown process within 60 minutes of receiving
client approval.
Formal
complaint drafting as per app store legal procedures.
Guidance
on submitting takedown requests through app store portals (Google Play,
Apple App Store, etc.).
Assistance
with addressing additional compliance team queries.
Processing Time:
Third-Party Dependency:
App store legal and compliance teams handle review, acceptance, or rejection of
takedown requests.
Intellectual Property (IP) Infringement Support
Purpose:
Support for clients in protecting their brand’s intellectual property across
digital channels.
Types of Infringement Covered:
Unauthorized
use of logos or brand names
Trademark
misuse or dilution
Copyright
infringement of content, designs, or media
Use
of proprietary content without consent
Support Provided:
Drafting
Cease & Desist Letters
Preparing
DMCA Takedown Notices where applicable
Coordinating
with platforms, registrars, and hosting providers for complaint resolution
Advising
on escalation strategies if legal action is required (law enforcement or
court proceedings)
Legal Support & Documentation Assistance
QSafe™ provides non-litigation legal assistance to
streamline takedown procedures.
Our Role Includes:
Drafting
legally formatted complaints for fraudulent domains, apps, and social
media accounts
Assisting
clients in organizing and submitting the required documentation
Providing
platform-specific guidance for complaint submission
Supporting
communication with third-party platforms if additional information is
requested
Client Responsibility:
Provide
valid, accurate company documentation and brand ownership proofs.
QSafe™
assists in document preparation but does not provide legal
representation in court or act as a legal entity in litigation
matters.
Summary of Service Levels
|
Service
Type
|
Initial
Action
|
Resolution
Time
|
|
Fraudulent Domain Takedown
|
Post client confirmation
|
Minimum 48 hours (registrar dependent)
|
|
Social Media Impersonation
|
Post client confirmation &
documents
|
Case-by-case (platform dependent)
|
|
Application Takedown
|
Within 60 minutes of client approval
|
Case-by-case (store dependent)
|
|
IP Infringement Assistance
|
Within 60 minutes of client approval
|
Case-by-case (complexity dependent)
|
Service Delivery Approach: Best Effort Basis
At QSafe™, all brand
protection and takedown services are executed under a Best Effort Delivery
Model. This model reflects the industry reality that online takedown
actions such as the removal of fraudulent domains, social media impersonation
accounts, or unauthorized applications are inherently dependent on third-party
platforms, registrars, and legal frameworks that QSafe™ does not control.
While QSafe™ commits to utilizing
every available channel, resource, and industry-recognized method to facilitate
the takedown process, the final decision-making authority for such requests
lies exclusively with external entities. These may include domain registrars,
hosting providers, social media platforms, app marketplaces (such as Google
Play or Apple App Store), and other service providers that maintain their own
policies, legal teams, and operational procedures for handling brand protection
and IP-related complaints.
The Best Effort Delivery Model
entails the following commitments from QSafe™:
QSafe™ will proactively engage
with the relevant third-party entities involved in each takedown case. This
includes drafting professional communications, submitting legally compliant
takedown requests, and coordinating with designated compliance contacts or
abuse departments within those organizations. The QSafe™ team leverages its
experience and established processes to ensure that each case is presented
clearly, with the necessary documentation and legal basis articulated in a
professional and compliant manner.
In addition to the initial
submission, QSafe™ conducts consistent and structured follow-up with
third-party entities to monitor the status of pending cases. If additional
documentation, clarifications, or case updates are requested by the involved
parties, QSafe™ provides timely support to the client to ensure that all
requirements are met promptly and accurately. This continuous monitoring and
support are critical to keeping cases active and progressing through the
respective review pipelines of external service providers.
Furthermore, QSafe™ maintains transparent
communication with clients throughout the lifecycle of each takedown request.
Clients receive regular status updates, including confirmations of submission,
feedback from third-party entities, any requests for supplementary
documentation, and notifications of final outcomes. Where possible, QSafe™
advises clients on escalation procedures, including legal options or alternate
resolution pathways if a takedown request is denied or delayed beyond
acceptable timeframes.
Despite QSafe™’s robust process
management and technical expertise, the final outcome of any takedown
request is determined solely by the discretion and internal review mechanisms
of the third-party platforms involved. These organizations operate within
their own jurisdictional, operational, and policy constraints. As such, QSafe™
cannot and does not provide guarantees regarding the successful removal of
fraudulent domains, social media accounts, mobile applications, or infringing
content. The services are advisory, facilitative, and coordination-based but do
not extend to legal enforcement or representation.
This Best Effort Commitment
ensures that clients receive maximum support and dedicated service while
acknowledging the external limitations imposed by the complex global internet
ecosystem. QSafe™ remains committed to assisting clients with professional
diligence, transparent collaboration, and comprehensive brand protection
support throughout every engagement.
Frequently Asked Questions (FAQs)
Can QSafe™ guarantee takedown success?
No. The final decision is made by third-party platforms. QSafe™ provides full coordination and support but cannot control external decisions.
Does QSafe™ represent clients in court?
No. We assist with documentation and advisory support but do not engage in litigation or court representation.
What happens if my takedown request is denied?
QSafe™ will help analyze the rejection and advise on possible appeal steps or escalation options.
How do I initiate a takedown request?
Submit a ticket via the QSafe™ Support Portal or contact our support team directly. We will guide you through the process.